Warranty and Return

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by AEROBAND are covered by the following comprehensive product warranties.

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. 

Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. 

If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

How to Request Warranty

If your item has an issue, please first submit a ticket to our Customer service staff by mail (xyz@aeroband.net).Please carefully follow our warranty process to minimize any delays: 

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number. 

2. Tell us what steps you have already taken to resolve the issue.3. Send a clear photo or video showing the defect(s); these should be taken under good lighting. 

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.For any issues, please carefully follow our warranty process to minimize any delays: 

1. Contact our Customer service staff by mail (xyz@aeroband.net) with your order number. 

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received. 

Possible Solutions: 

- If there is a item missing or we have shipped the wrong item , we will resend the missing item/accessory for free within the warranty period.

Lifetime Technical Support

Reliable, helpful and flexible, GearBest offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.

What Will We Do

AEROBAND will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. AEROBAND may direct you to download and install particular software updates.If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to AEROBAND for further examination. 

What This Policy Does NOT Cover

This policy does not cover the following: 

× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. 

× Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals. 

× Damage caused by a non-authorized service provider. 

× Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 

× Damage caused by reliability or compatibility issues when using unauthorized third-party parts. 

× Damage caused by operating the unit with a low-charged or defective battery. 

× Loss of, or damage to, your data by a product. 

× Any software programs, whether provided with the product or installed subsequently. 

× Failure of, or damage caused by, any third party products, including those that AEROBAND may provide or integrate into the product at your request. 

× Damage resulting from any non-AEROBAND technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.

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