Terms and Conditions


These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.aeroband.net/ (the “Website”).Please read these conditions carefully when visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge and agree to accept these Terms and Conditions.

User Account

For safety and security, each customer is allowed to create only one registered account by default. 


In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose.Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, AEROBAND will not be held responsible and will not offer any compensation in such cases. 


AEROBAND will always comply with the law, and We kindly remind users to do the same. The customers are responsible to comply with all laws and regulations in their own countries.

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur AEROBAND will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods. 


Given the popularity and/or supply constraints of some of the products offered on the Website, AEROBAND may have to limit the number of products available for purchase. AEROBAND reserves the right to change quantities available for purchase at any time, even after you place an order. 


Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; therefore all associated liability and risks during transportation shall be borne by the buyer.

Order Cancelation

Customers can cancel their order at anytime prior to shipping. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. 


We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. 

Prices

Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Customer Conduct

Although AEROBAND will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.


Unacceptable behavior directed towards Customer Service staff or AEROBAND may, for example, include any of the following:


Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations. 


Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies. 


Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures. 


Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided. 


Excessive number of complaints compared to the total purchase value history. 


For such behavior, complainants may be advised and formally notified of the following: 


Their language is considered offensive, abusive, threatening, and wholly unacceptable. 


They must refrain from using such language, intimidation, and threats. 


There will be no further exchange of correspondence on the matter if they persist with this behavior. 


AEROBAND reserves the right to no longer accept orders from the customer in the future without further notice. 


Note: Live Chat and telephone services are exclusively sales channels. We do not resolve after sales complaints over Live Chat or via phone. For the after sales issues please contact us by email and submit a ticket.

Conditions Of Use

Copyrights

The product information, product pictures, product videos, audio clips, digital downloads and software included on this website are owned by AEROBAND and are protected by international copyright laws.


Trademarks

Logos, icons, graphics and Website names are trademarks registered by AEROBAND or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with AEROBAND. Other trademarks which are not owned by AEROABND are the property of the respective owners.