Shipping and Delivery
Shipping Time and Rules
Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at https://aeroband.net/collections/all . If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.
Delivery and Shipping Fee
Order and Logistics Tracking
After the order is shipped, you will receive a notification email containing the waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.
Tracking Your Order
1. Log in to your AEROBAND account and check “My Orders”
2. Contact AEROBAND Support (https://aeroband.net/pages/contact-us )
Inspection and Sign
As AEROBAND products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact AEROBAND Support.
Once you (or someone else on your behalf) signs for the item, AEROBAND will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact AEROBAND Support within 24 hours after you receive the package so that we can resolve the problem immediately.
After I place an order, how do I change my order before shipment?
The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.
Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or Affirm, no changes can be made since the payment service provider verifies shipping address information before they approve payment.
How do I cancel after I have submitted the order, but it has not shipped?
If your order has not been shipped, you can log in to your AEROBAND account and cancel your order in “My Orders” on the AEROBAND Store. If your order has been shipped, you cannot cancel it. Please contact the customer service team to apply for a sales return. (https://aeroband.net/pages/contact-us )
Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?
Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.
Under what circumstances will the AEROBAND Online Store cancel an order unilaterally?
The AEROBAND Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the AEROBAND Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:
1) Ordered products exceed the purchase limit with the same AEROBAND account;
2) A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
3) AEROBAND receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
4) AEROBAND determines that the purchase was made through improper means or finds evidence that the order was not made legally.