FAQ & Support

Ask us anything! We’ll get back to you within 24-48 hours.

Value is required
Thank you!

You can also drop us a message by email.
 
For General Queries
xyz@aeroband.net
 
For Marketing-related Queries
Lydia@aeroband.net

You can also drop us a message by email.
 
For General Queries
xyz@aeroband.net
 
For Marketing-related Queries
Lydia@aeroband.net

1

  1. How to download the Aeroband app?

> For Apple users: Search “AeroBand” in you App Store to download the app.

> For Android users: Search “AeroBand” in you Google Play Store to download the app.

> For Apple users: Search “AeroBand” in you App Store to download the app.

> For Android users: Search “AeroBand” in you Google Play Store to download the app.

2

  1. What should I do if I cannot link my PocketDrum with the Aeroband app?

> Please make sure that you are using the Bluetooth in the AeroBand app (not the Bluetooth in your device’s system).

> If you are using a device with an Android system, you might need to turn on your GPS, but you can turn your GPS off after successfully linking your PocketDrum with the Aeroband app.

> Please keep your PocketDrum as close to your device (the one downloaded with the AeroBand app) as possible.

> You can exit the Aeroband app and re-enter it, if you tried the 3 steps above, but still cannot successful link your PocketDrum with the app.

> Please make sure that you are using the Bluetooth in the AeroBand app (not the Bluetooth in your device’s system).

> If you are using a device with an Android system, you might need to turn on your GPS, but you can turn your GPS off after successfully linking your PocketDrum with the Aeroband app.

> Please keep your PocketDrum as close to your device (the one downloaded with the AeroBand app) as possible.

> You can exit the Aeroband app and re-enter it, if you tried the 3 steps above, but still cannot successful link your PocketDrum with the app.

3

  1. Does PocketDrum support Bluetooth earphones or Bluetooth Loudspeaker?

We do not suggest you to use Bluetooth earphones or Bluetooth Loudspeaker with PocketDrum for maximized performances and the lowest latency.

We do not suggest you to use Bluetooth earphones or Bluetooth Loudspeaker with PocketDrum for maximized performances and the lowest latency.

4

  1. How to precisely hit the drums?

> Please go through the instruction videos which are necessary for you to master the drumming skills of PocketDrum.

> Please follow the calibration instructions in the app. You need to re-calibrate PocketDrum periodically, because different playing modes or long-time playing might render position recognition inaccuracies in PocketDrum.

> Please go through the instruction videos which are necessary for you to master the drumming skills of PocketDrum.

> Please follow the calibration instructions in the app. You need to re-calibrate PocketDrum periodically, because different playing modes or long-time playing might render position recognition inaccuracies in PocketDrum.

5

  1. How to calibrate?

> Hold the drumstick and position your forearm and the back of your hand at the same level;

> Position the drumstick at the front of your belly;

> Slightly tilt both drumsticks inside and meet the end points of the drumsticks at the 60o angel;

> Press the power buttons at the same time.

> Hold the drumstick and position your forearm and the back of your hand at the same level;

> Position the drumstick at the front of your belly;

> Slightly tilt both drumsticks inside and meet the end points of the drumsticks at the 60o angel;

> Press the power buttons at the same time.

6

  1. How to link my PocketDrum with TV?

> You can link your tablet with TV using a type C cable or a lightning to HDMI cable.

> You will be able to hear your drumming rhythms from your TV.

> You can link your tablet with TV using a type C cable or a lightning to HDMI cable.

> You will be able to hear your drumming rhythms from your TV.

7

  1. How can I change from the Bass mode to Hi-Hat Cymbal mode using PocketGuitar(the foot sensor)?

Click the power button on your PocketGuitar when playing your PocketDrum and you can change from the Bass mode to Hi-Hat Cymbal mode.

Click the power button on your PocketGuitar when playing your PocketDrum and you can change from the Bass mode to Hi-Hat Cymbal mode.

8

  1. I am new to drumming, can Iplay PocketDrum?

You will be able to master PocketDrum within 30 minutes after following the instruction videos in the app.

You will be able to master PocketDrum within 30 minutes after following the instruction videos in the app.

9

  1. Can I personalize the locations of each drum?

We are still in the process of developing this functionality which will be in the beta phase soon.

We are still in the process of developing this functionality which will be in the beta phase soon.

10

We are still in the process of developing this functionality which will be in the beta phase soon.

> Please select the correct country code when you are registering in the app.

> Please check your spam folder if you did not receive the registration confirmation email.

> Please select the correct country code when you are registering in the app.

> Please check your spam folder if you did not receive the registration confirmation email.

11

  1. Does PocketDrum support other apps, like GarageBand?
  1. You can link your PocketDrum with GarageBand, and you can send us an email at xyz@aeroband.net for instructions and support.
  1. You can link your PocketDrum with GarageBand, and you can send us an email at xyz@aeroband.net for instructions and support.

12

  1. Can I play PocketDrum with my laptop?

Unfortunately, PocketDrum does not support the laptop mode at the moment.

Unfortunately, PocketDrum does not support the laptop mode at the moment.

13

  1. How long canI use my PocketDrum after fully charging it?

You can drum with PocketDrum for up to 48 hours after each charge.

You can drum with PocketDrum for up to 48 hours after each charge.

What are you looking for?

Your cart